Last updated: 15 August 2026
This policy applies to professional app analytics engagements purchased directly from Engine NodeHub. Pricing displayed or discussed before a signed proposal is informational only.
Before work begins
A client may cancel in writing before the agreed start date. Any advance payment is refundable, less non-recoverable third-party costs disclosed to the client. If we reserved substantial capacity and the proposal specifies a cancellation fee, that agreed fee will apply.
Work already started
Once work begins, fees for completed analysis, meetings, setup, and committed project time are non-refundable. If an engagement ends early, we provide completed work and refund any prepaid amount attributable to unperformed work. Deposits are applied first to completed and committed work.
Eligibility and exceptions
A full or partial refund may be available where we cannot deliver the agreed scope, or where a material service issue cannot be corrected within a reasonable time. Changes in business priorities, unavailable client data, or dissatisfaction with findings that were produced with reasonable care do not by themselves qualify.
Cancellation, rescheduling, and no-shows
Meetings may be rescheduled without charge with at least 24 hours' notice. Repeated rescheduling, late cancellation, or no-show time may count as delivered project time. We will make reasonable exceptions for emergencies.
How to request a refund
Email hello@engine-nodehub.digital within 14 days of the issue, identifying the engagement, invoice, reason, and requested resolution. We will acknowledge the request and normally decide it within 10 business days.
Processing and payment method
Approved refunds are returned to the original payment method where possible, normally within 10 business days after approval. Bank or payment provider timing may vary. This policy does not limit rights that cannot be excluded under applicable law.